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FAQs

How long will it take to get my order?

Orders typically ship within 3–5 business days. Since we fulfill everything ourselves, please allow extra time during busy drops.

Do you offer international shipping?

Not yet, but we’re working on it! For now, shipping is available across the U.S. including P.R.

Do you offer refunds or exchanges?

All sales are final, but if there’s an issue with your order, hit us up—we got you.

Please e-mail us at hot@pikete.co with pics and a brief explanation or concerns.

Are your sauces made in small batches?

Sí, always. Every batch is crafted in limited runs to ensure quality and flavor 🔥

Where do you ship from?

Every order is hand-packed and shipped from Florida.

Can I find you in stores?

Right now PIKETE is only available online and at select pop-ups. Follow us @pikete.co for updates. Get it while it’s hot.

If you’re a store or brand interested in carrying us, we’d love to connect — reach out via hot@pikete.co or our contact form.

Accessibility

PIKETE is committed to making our website accessible and inclusive for everyone, including individuals with disabilities. We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, and meet the requirements of the Americans with Disabilities Act (ADA) where applicable.

If you're having trouble accessing any part of our site, please email us at hot@pikete.co with “Accessibility” in the subject line. Describe the issue you're facing, and we'll do our best to fix it or provide the information in another format.

We’re a small team, but we’re actively working to improve accessibility as we grow.